If a defect occurs, Dormak, at its discretion and maximum, will furnish a replacement door, repair the door or refund the original purchase price.
DORMAK WILL NOT PAY THE COSTS OF LABOR INSTALLATION OR FINISHING FOR ANY REPLACEMENT DOOR.
The following exclusions apply:
- Any defects in the coatings or field finishes on the door & accessories.
- Doors larger than 3´ 0 ½ x 7´ or greater that warp.
- Doors over 7´ in height installed with fewer than 4 hinges.
- Bow or misalignment in the frame of the jamb as hung.
- Normal wear and tear.
- We provide timely delivery and after sales services to our customers.
- Improper use, installation, or lack of maintenance.
- Doors made with different materials on either side.
- Doors altered by other that contribute to door failure.
- Incidental or inconsequential damage.
- Failure to follow applicable handling, installation, care & maintenance instruction.
How to Store, Handle, Finish, Install and Maintain Doors
Care and Installation at the Job Site
To preserve the fine qualities of wood doors and a lifetime of superior service, proper storage,
handling, finishing and installation is very important. The following procedures are required to
maintain the high quality products supplied by Dormak. Failure to comply with
these procedures will nullify any warranty extended by Dormak.